Last updated: 4 October 2026

Who we are
Our website address is: https://www.adenayasolutions.com/home.

What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments
form, and also the visitor’s IP address and browser user agent string to help spam
detection.
An anonymized string created from your email address (also called a hash) may be
provided to the Gravatar service to see if you are using it. The Gravatar service
privacy policy is available here: https://automattic.com/privacy/. After approval of
your comment, your profile picture is visible to the public in the context of your
comment.

Media
If you upload images to the website, you should avoid uploading images with
embedded location data (EXIF GPS) included. Visitors to the website can download
and extract any location data from images on the website.

Contactforms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address
and website in cookies. These are for your convenience so that you do not have to fill
in your details again when you leave another comment. These cookies will last for one
year.
If you visit our login page, we will set a temporary cookie to determine if your
browser accepts cookies. This cookie contains no personal data and is discarded when
you close your browser.

All your personal information would be used to provide you with a quality tutoring service. Email so we can contact you about your order, lesson and send you updates. ID – to verify who you are. CV to see your qualifications as a tutor.

When you log in, we will also set up several cookies to save your login information
and your screen display choices. Login cookies last for two days, and screen options
cookies last for a year. If you select “Remember Me”, your login will persist for two
weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser.
This cookie includes no personal data and simply indicates the post ID of the article
you just edited. It expires after 1 day.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.).
Embedded content from other websites behaves in the exact same way as if the visitor
has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party
tracking, and monitor your interaction with that embedded content, including tracking
your interaction with the embedded content if you have an account and are logged in
to that website.

Analytics
Who we share your data with
We do not sell the data that you enter on our website to any other company.
We collect payments using Gocardless services, so you would need to enter your
account details on their website.
Paypal is also used for payments from customers and to vendors/tutors. If the vendor/tutor opts for bank transfer after they have taught and the student confirms, then the vendor/tutors are asked to provide their bank details (Fees may apply.

How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This
is so we can recognize and approve any follow-up comments automatically instead of
holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information
they provide in their user profile. All users can see, edit, or delete their personal
information at any time (except they cannot change their username). Website
administrators can also see and edit that information.

What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive
an exported file of the personal data we hold about you, including any data you have
provided to us. You can also request that we erase any personal data we hold about
you. This does not include any data we are obliged to keep for administrative, legal, or
security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.

Advertisement and Revenue Generation:

Third-Party Advertisements:
- Please be aware that our platform may display third-party advertisements. These ads may collect information through cookies and similar technologies to tailor ads to your interests. For more details, refer to our Privacy Policy.
Revenue Generation:
- To maintain and improve our services, we may receive compensation for displaying advertisements on our platform. This revenue helps us continue providing valuable content and experiences for our users.

Your Choices and Security:

Opt-Out of Personalized Advertisements:
- You have the option to opt-out of personalized advertisements by adjusting your browser or device settings. We respect your preferences regarding the ads you see.
Account Deletion and Privacy:
- If you wish to delete your account or personal information, please fill in this form https://adenayasolutions.com/home/account-requests/. We prioritize the security and confidentiality of your data.

Recording of Classroom Sessions and Analytics

As part of our ongoing commitment to ensuring a safe, secure, and high-quality learning environment, we record all classroom sessions and collect session analytics. These measures are in place to protect both tutors and students, and to continually improve the tutoring experience.

Purpose of Recording:

Safety and Security: Classroom recordings help monitor interactions, preventing inappropriate behavior and ensuring adherence to our community guidelines.
Quality Assurance: We review sessions to assess the quality of tutoring and ensure consistency in the services provided.
Dispute Resolution: In case of disputes or misunderstandings, the recordings serve as a reference point for clarification and fairness.

Classroom Analytics:

In addition to recording sessions, we also collect analytics data from each classroom session, which includes:

Attendance Tracking: Monitoring student participation and engagement during the sessions.
Performance Metrics: Tracking the progress of both students and tutors, including interaction times, lesson completion rates, and overall session engagement.
Behavioral Insights: Analyzing patterns such as time spent on different activities and overall class participation.

These analytics help us improve our service by identifying areas for better curriculum design and providing personalized recommendations to both students and tutors.

Use of a Hosted Classroom:

At times, we may use a third-party hosted classroom to facilitate online lessons. When this happens, some user data—such as name, user ID, and profile logo—may be shared with the classroom provider to ensure a smooth experience. Classroom recordings will be stored for a limited period and automatically deleted after 7 days, unless retention is required for safety, legal, or quality assurance reasons.

Access to Recordings and Analytics:

Only authorized personnel will have access to classroom recordings and analytics, both of which are stored securely in compliance with data protection regulations. They will not be shared with third parties without explicit consent, except where required by law.

Data Retention:

Classroom recordings and analytics data are stored for a limited period, after which they are securely deleted unless retention is required for safety, legal, or quality assurance reasons.

By participating in our classroom sessions, you consent to the recording of sessions and the collection of analytics for the purposes outlined above.

Third-Party Payment Recipients Policy

Purpose of This Clause
In certain situations, tutoring payments may be made to a third party (such as a relative of the tutor) on behalf of the tutor. This section outlines how we handle those situations in compliance with applicable laws and best practices.

1. Consent and Authorization

Where a third party (e.g. a cousin of the tutor) agrees to receive payment on behalf of the tutor, we require clear and written confirmation that the third party:

Understands the nature and purpose of the payment.
Agrees to receive the funds solely for the purpose of forwarding them to the named tutor.
Confirms they are not acting on behalf of any other party.

This confirmation must be submitted via a secure form and include:

A declaration of consent.
The full name of the tutor.
The full name of the third-party recipient.
The relationship between the two parties.

2. Proof of Identity

To prevent fraud and ensure accountability, we may request valid photo identification (e.g., a passport or government-issued ID) from the third-party recipient.
We will:

Collect such documentation via secure means (e.g., encrypted file upload or secure email).
Only use the documentation to verify the identity of the recipient.
Store it securely and limit access to authorized personnel only.

3. Anti-Money Laundering (AML) Awareness

Although tutoring services are not considered high-risk under most AML regulations, we are committed to transparency and due diligence.
To that end, we:

Require documentation and declarations for third-party payment arrangements.
Reserve the right to withhold payment or report suspicious activity where necessary.
May refuse payment transfers to a third party if the relationship cannot be verified or justified.

4. Data Protection & GDPR Compliance

We are committed to protecting all personal data in accordance with the UK GDPR, the Data Protection Act 2018, and relevant EU data protection laws.
This includes:

Collecting only data that is necessary for the purposes of verification and compliance.
Storing data securely using encrypted storage systems.
Deleting identity documentation and other sensitive data once it is no longer needed (Unless required for legal purposes).
Providing all users with access to their rights under GDPR, including the right to access, correct, or request deletion of their data.

5. Retention and Record-Keeping

We may retain a copy of the third-party’s consent declaration, along with any relevant identification or supporting materials, for the purpose of legal compliance and dispute resolution. These records will be stored securely and only accessed when necessary.

DBS Checks and DBS Information

Adenaya Solutions Ltd may ask tutors to provide information relating to Disclosure and Barring Service (DBS) checks as part of our safeguarding, tutor verification and suitability procedures.

Providing a DBS certificate through the tutor registration process is not automatically mandatory for every tutor. The need for, and level of, DBS checking may depend on the nature of the tutoring activities undertaken by the tutor and the applicable legal requirements.

Where a tutor chooses or is required to provide DBS information, this may include:

a copy or scanned copy of a DBS certificate;
the DBS certificate number;
the date the DBS certificate was issued;
the type and level of DBS check;
the workforce stated on the DBS certificate, where applicable;
the tutor’s date of birth, where required to verify the tutor’s identity and DBS information; and
information obtained through the DBS Update Service, where applicable and where Adenaya Solutions Ltd is legally entitled to carry out the check.

Why we collect DBS information

Where DBS information is provided to us, we may process it to:

support the safeguarding of students, including children and adults;
help assess the suitability of tutors providing services through the Adenaya platform;
verify DBS certificates and information provided by tutors;
support our tutor verification and safeguarding procedures;
determine whether a tutor is suitable for particular tutoring activities;
maintain appropriate records of DBS checks and verification decisions;
support the investigation or management of safeguarding concerns, complaints or disputes; and
comply with applicable legal and regulatory requirements.

The type and level of DBS check required may vary depending on the nature of the tutoring activities undertaken by a tutor. We will only request, obtain or use a DBS check where we are legally entitled to do so and where the level of check is appropriate for the relevant role or activities.

DBS Verification and DBS Verified Badge

Where a tutor provides a DBS certificate or other appropriate DBS information, Adenaya Solutions Ltd may carry out a verification process.

Where we are satisfied that the relevant verification requirements have been met, we may display a “DBS Verified” badge on the tutor’s Adenaya profile.

The purpose of the DBS Verified badge is to help students and parents identify tutors whose DBS information has been reviewed and verified by Adenaya Solutions Ltd.

The DBS Verified badge does not mean that Adenaya Solutions Ltd guarantees the tutor’s suitability, conduct or ongoing fitness to provide tutoring services. It does not mean that the tutor is continuously monitored by the DBS, and it does not mean that no new information could arise after a verification check.

Where a DBS Update Service status check is used, the result reflects the information available at the time the check is carried out. The Update Service forms part of our wider tutor verification and safeguarding procedures and is not, by itself, a guarantee of a tutor’s ongoing suitability.

Adenaya Solutions Ltd may remove, suspend or decline to display the DBS Verified badge where the relevant verification requirements have not been satisfied, where the information can no longer be verified, where a tutor’s circumstances change, where an applicable DBS check is no longer appropriate, or where we consider this necessary for safeguarding or compliance purposes.

The public DBS Verified badge will not disclose the contents of a tutor’s DBS certificate or any criminal offence information.

DBS Update Service

Where a tutor has a Standard or Enhanced DBS certificate and is eligible for the DBS Update Service, Adenaya Solutions Ltd may ask the tutor for permission to check the status of their DBS certificate through the DBS Update Service.

We will only carry out an Update Service status check where:

we have the tutor’s permission;
we are legally entitled to request the relevant level and type of DBS check for the relevant tutoring role or activities;
the DBS certificate is of the appropriate type and level for the role or activities; and
the applicable DBS requirements for carrying out a status check have been satisfied.

Before carrying out an Update Service check, we may need to verify the tutor’s identity and view the tutor’s original DBS certificate in accordance with DBS requirements. Where DBS rules require the original certificate to be viewed, a copy or viewing the certificate by video link will not be sufficient.

The DBS Update Service is available for Standard and Enhanced DBS checks and is not available for Basic DBS checks.

A tutor may withdraw their permission for future Update Service checks by contacting Adenaya Solutions Ltd. If permission is withdrawn, we will stop carrying out further Update Service checks unless another lawful basis or legal requirement permits us to continue processing the relevant information.

If a tutor is no longer providing tutoring services through Adenaya, or the role or activities no longer give us legal entitlement to carry out the relevant DBS status check, we will not continue carrying out Update Service checks for that tutor.

Criminal Offence Information

A DBS certificate may contain information relating to criminal convictions, cautions or other criminal offence information. Where such information is processed by Adenaya Solutions Ltd, it will be treated as criminal offence data and processed in accordance with applicable UK data protection law.

Criminal offence data is subject to additional requirements under Article 10 of the UK GDPR and the Data Protection Act 2018. We will only process such information where we have an appropriate lawful basis and are permitted to do so under applicable law.

We will only use criminal offence information for legitimate purposes connected with safeguarding, tutor suitability, verification, compliance and related matters.

Access to criminal offence information will be restricted to authorised persons who have a genuine need to access it.

DBS Information Retention

Where a tutor provides DBS information to Adenaya Solutions Ltd, we may retain that information for as long as the tutor remains an active tutor on the Adenaya platform, where we consider it necessary for safeguarding, tutor verification, suitability assessment, compliance and related purposes.

If a tutor requests that their Adenaya account is deleted, we will delete their DBS information as part of the account deletion process, subject to any information that we are required or permitted to retain by law, or that we reasonably need to retain in connection with a safeguarding matter, investigation, complaint, dispute or legal claim.

Where a full copy of a DBS certificate is no longer necessary, we may retain a more limited record of the verification instead. This may include information such as:

the type and level of DBS check;
DBS certificate number;
date of issue;
date the certificate was verified;
the outcome of the verification;
details of an applicable DBS Update Service check; and
the date on which the relevant check was undertaken.

We will regularly review the information we hold and will not retain DBS information where it is no longer necessary for the purposes described above.

Where we are required to retain information for a longer period because of a legal obligation, safeguarding matter, investigation, dispute or legal claim, we may retain the relevant information for the period reasonably necessary for that purpose.

Security and Access to DBS Information

DBS information will be treated as confidential.

Access to DBS information will be limited to authorised personnel who require access for safeguarding, tutor suitability, verification, compliance, legal or related purposes.

We will take appropriate technical and organisational measures to protect DBS information against unauthorised access, accidental loss, misuse, alteration or disclosure.

We will not disclose a tutor’s DBS certificate or criminal offence information to students, parents or other tutors merely because a tutor has a DBS Verified badge.

The information displayed publicly through a DBS Verified badge will be limited to the verification status and will not disclose the contents of the tutor’s DBS certificate or any criminal offence information.

Where DBS information needs to be shared with a third party, we will consider the applicable legal requirements, necessity, proportionality and data protection obligations before doing so.

DBS Information and Your Data Protection Rights

Tutors have rights in relation to their personal data under applicable data protection law. These may include the right to request access to personal information we hold about them and, in certain circumstances, to request correction, deletion or restriction of processing.

These rights are subject to applicable legal exemptions and limitations. In particular, Adenaya Solutions Ltd may need to retain certain information where required or permitted by law or where necessary in connection with safeguarding, legal claims, investigations or other legitimate purposes.

Further information about your data protection rights and how to exercise them is provided elsewhere in this Privacy Policy.