Terms & Conditions

Last updated: 4 October 2026

These Terms & Conditions apply to the use of the Adenaya Solutions Ltd online tutoring platform and the tutoring services made available through it.

In these Terms & Conditions, “Adenaya Solutions Ltd”, “we”, “us” and “our” mean Adenaya Solutions Ltd.

“Tutor” means an independent tutor who provides or offers tutoring services through the platform.

“Student” means a person receiving or seeking tutoring services through the platform.

“Parent/Guardian” means a parent or legal guardian who arranges or manages tutoring services for a Student who is under 18.

“Platform” means the website, online classroom, systems and related services operated or provided by Adenaya Solutions Ltd.

By creating an account, registering as a Tutor, booking or receiving tutoring services, or otherwise using the tutoring services provided through the Platform, you agree to these Terms & Conditions.

These Terms & Conditions should be read together with our Privacy Policy and any other policies or rules that apply to your use of the Platform.

1. About Adenaya Solutions Ltd

Adenaya Solutions Ltd operates an online platform that connects Students and/or their Parents/Guardians with independent Tutors.

The Platform may allow users to search for Tutors, view Tutor profiles, communicate with Tutors, arrange lessons, make payments and receive tutoring services online.

Unless expressly stated otherwise, Adenaya Solutions Ltd provides the Platform and related facilitation services. Tutors provide tutoring services as independent service providers and are not employees of Adenaya Solutions Ltd.

Nothing in these Terms creates an employment relationship, partnership, joint venture or agency relationship between Adenaya Solutions Ltd and a Tutor.

2. Independent Tutors

Tutors using the Platform are independent Tutors responsible for the tutoring services they provide.

Tutors are responsible for:

providing accurate information about themselves, their qualifications and experience;
providing tutoring in a professional and appropriate manner;
maintaining any qualifications, registrations or permissions required for the services they provide;
complying with applicable laws and professional requirements;
maintaining appropriate professional boundaries with Students;
complying with Adenaya Solutions Ltd’s safeguarding requirements;
keeping their profile information accurate and up to date;
complying with these Terms & Conditions and applicable Adenaya Solutions Ltd policies; and
notifying Adenaya Solutions Ltd where information relevant to their suitability to provide tutoring services changes.

Tutors are responsible for determining and meeting their own tax and other statutory obligations arising from their tutoring activities and income. This may include registering with HM Revenue & Customs where required, reporting income and paying any applicable Income Tax, National Insurance or other taxes and contributions.

Adenaya Solutions Ltd does not generally deduct or pay a Tutor’s personal tax or National Insurance on the Tutor’s behalf. Tutors should obtain their own professional tax advice if they are unsure about their tax or other statutory obligations.

Nothing in these Terms & Conditions is intended to determine a Tutor’s employment, worker or tax status for legal or tax purposes. The relationship between Adenaya Solutions Ltd and a Tutor is intended to be an independent relationship, subject to applicable law.

Adenaya Solutions Ltd does not guarantee the availability, quality, outcome or suitability of any particular Tutor or tutoring service.

Students and Parents/Guardians are responsible for considering whether a particular Tutor is suitable for their individual requirements.

3. Tutor Registration and Verification

Tutors may be required to provide information during registration and onboarding, including information relating to:

identity;
contact details;
qualifications and experience;
CV or professional history;
DBS checks, where applicable;
DBS certificate information;
date of birth, where required for identity or verification purposes; and
other information reasonably required to operate the Platform safely and lawfully.

Tutors must provide information that is accurate, complete and not misleading.

Adenaya Solutions Ltd may verify information provided by Tutors where reasonably necessary for safeguarding, Platform integrity, Tutor suitability, legal compliance or other legitimate purposes.

Adenaya Solutions Ltd may refuse, suspend or remove a Tutor’s profile where information provided is inaccurate, misleading, cannot be verified, or where Adenaya Solutions Ltd reasonably considers that continued access to the Platform may create a safeguarding, legal, security or other significant risk.

4. DBS Checks

Adenaya Solutions Ltd may ask Tutors to provide DBS information as part of its safeguarding and Tutor verification procedures.

A DBS certificate is not automatically required from every Tutor. The need for, and level of, DBS checking may depend on the nature of the tutoring activities undertaken by the Tutor and the applicable legal requirements.

Where a Tutor provides a DBS certificate or DBS information, Adenaya Solutions Ltd may review and verify the information where appropriate and lawful.

Adenaya Solutions Ltd will only request, obtain or use a DBS check where it is legally entitled to do so and where the level of check is appropriate for the relevant role or tutoring activities.

Further information about how Adenaya Solutions Ltd processes DBS information is provided in our Privacy Policy.

5. DBS Update Service

Where a Tutor has a Standard or Enhanced DBS certificate and is eligible for the DBS Update Service, Adenaya Solutions Ltd may ask the Tutor for permission to carry out a DBS Update Service status check.

Adenaya Solutions Ltd will only carry out such a check where:

the Tutor has provided the required permission;
Adenaya Solutions Ltd is legally entitled to request the relevant level and type of DBS check for the relevant tutoring activities;
the DBS certificate is of the appropriate type and level; and
the applicable DBS requirements have been satisfied.

The DBS Update Service is currently available for Standard and Enhanced DBS checks and is not available for Basic DBS checks.

Before carrying out an Update Service status check, Adenaya Solutions Ltd may need to verify the Tutor’s identity and view the Tutor’s original DBS certificate in accordance with DBS requirements.

Where a status check is carried out, the result reflects the information available through the DBS Update Service at the time of the check. A status check is not a guarantee that a tutor has no new relevant information arising after that check and does not amount to continuous monitoring.

A Tutor may withdraw their permission for future Update Service checks.

Where an Update Service check cannot be completed or is no longer available, Adenaya Solutions Ltd may require the tutor to provide a new DBS certificate or complete another appropriate verification process before continuing to offer tutoring services through the Platform.

6. DBS Verified Badge

Where a Tutor provides DBS information and Adenaya Solutions Ltd completes its applicable verification process, Adenaya Solutions Ltd may display a “DBS Verified” badge on the Tutor’s profile.

The purpose of the DBS Verified badge is to help Students and Parents/Guardians identify Tutors whose DBS information has been reviewed and verified by Adenaya Solutions Ltd.

The DBS Verified badge means that Adenaya Solutions Ltd has completed its applicable DBS verification process at the relevant time.

The badge does not mean that:

Adenaya Solutions Ltd guarantees the Tutor’s character or suitability;
Adenaya Solutions Ltd guarantees the Tutor’s conduct during lessons;
the Tutor is continuously monitored by the DBS;
no new information could arise after the verification;
the Tutor has necessarily undergone the same level of DBS check as another Tutor; or
the DBS has endorsed or approved the Tutor or Adenaya Solutions Ltd.

A DBS Update Service status check reflects information available at the time the check is carried out and should not be treated as continuous monitoring.

Adenaya Solutions Ltd may remove, suspend or decline to display a DBS Verified badge where:

the verification requirements have not been satisfied;
the information can no longer be verified;
the relevant DBS check is no longer appropriate;
the Tutor’s circumstances change;
the Tutor’s permission for an Update Service check is withdrawn;
Adenaya Solutions Ltd is no longer legally entitled to carry out the relevant check; or
Adenaya Solutions Ltd reasonably considers removal necessary for safeguarding, legal, compliance or Platform integrity reasons.

The DBS Verified badge will not publicly display the contents of a Tutor’s DBS certificate or criminal offence information.

7. Safeguarding

Adenaya Solutions Ltd is committed to providing a tutoring Platform that takes the safety and wellbeing of Students seriously.

Because Students using the Platform may be children or adults, Tutors must behave appropriately and maintain professional boundaries at all times.

Tutors must not:

engage in inappropriate, abusive, threatening, discriminatory or sexually inappropriate behaviour;
request or encourage inappropriate personal information from Students;
engage in inappropriate private or personal communications with children;
use tutoring sessions to promote inappropriate material;
make arrangements with children that bypass appropriate parental or Platform involvement;
attempt to exploit, manipulate or groom a Student;
use a Student’s personal information for purposes unrelated to the tutoring service; or
engage in conduct that could reasonably place a Student at risk.

Tutors must promptly report safeguarding concerns to Adenaya Solutions Ltd in accordance with our safeguarding procedures.

Adenaya Solutions Ltd may suspend or restrict a Tutor’s account while a safeguarding concern is investigated.

Where appropriate or legally required, Adenaya Solutions Ltd may share information with relevant authorities or other appropriate organisations.

8. Students Under 18

Where a Student is under 18, the Parent or Guardian may be responsible for creating or managing the Student’s account and/or arranging tutoring services.

Parents and Guardians should provide appropriate information and supervision where this is necessary or appropriate for the Student’s circumstances.

Adenaya Solutions Ltd may require parental or Guardian involvement for particular services, communications, complaints or safeguarding matters.

Tutors must maintain appropriate professional boundaries with Students under 18 and must follow Adenaya Solutions Ltd’s safeguarding requirements.

Nothing in these Terms prevents Adenaya Solutions Ltd from taking action that it reasonably considers necessary to protect a child or respond to a safeguarding concern.

9. Professional Boundaries and Off-Platform Contact

Tutors must maintain appropriate professional boundaries with Students.

Unless expressly authorised or required as part of the tutoring arrangement, Tutors should not:

request a child’s personal telephone number;
contact a child through personal social media accounts;
add a child to personal social media;
engage in inappropriate private messaging;
arrange inappropriate private meetings; or
encourage Students to move tutoring or communications away from the Adenaya Solutions Ltd Platform in order to avoid Platform procedures or fees.

Any communication outside the Platform must remain lawful, appropriate and consistent with safeguarding requirements.

Adenaya Solutions Ltd may restrict or prohibit off-Platform communication where it considers this necessary for safeguarding, security or Platform integrity.

10. Lesson Recordings

Adenaya Solutions Ltd may record online tutoring sessions conducted through the Platform.

Recordings may be used for purposes including:

safeguarding and Student protection;
security;
quality assurance;
investigating complaints or disputes;
investigating suspected misconduct;
supporting Platform integrity; and
other purposes described in our Privacy Policy.

Students, Parents/Guardians and Tutors should not assume that an online tutoring session is private or unrecorded.

Information about recording, access, storage, retention and other processing of recordings is provided in our Privacy Policy.

Adenaya Solutions Ltd may restrict access to recordings to authorised persons who have a legitimate reason to access them.

Where necessary for safeguarding, legal, investigative or dispute-resolution purposes, Adenaya Solutions Ltd may retain a recording for longer than the normal retention period.

11. Tutor Qualifications and Representations

Tutors must ensure that information concerning their qualifications, experience, training and professional background is accurate.

Tutors must not claim qualifications, experience, professional registrations or other credentials that they do not hold.

Where a qualification, registration or other credential is relevant to the tutoring service, Adenaya Solutions Ltd may request evidence of that qualification or registration.

Adenaya Solutions Ltd may remove information or suspend a Tutor where a qualification or professional claim cannot be verified or appears to be inaccurate.

12. Tutor Profiles

Tutors are responsible for the accuracy of information displayed on their profiles.

Adenaya Solutions Ltd may review, edit, restrict or remove profile information where necessary to:

comply with law;
protect Students;
prevent misleading information;
protect intellectual property;
maintain Platform standards; or
address safeguarding, security or other legitimate concerns.

Tutors must not include inappropriate, offensive, misleading or unlawful material in their profiles.

13. Booking and Tutoring Arrangements

Students and/or Parents/Guardians may select Tutors based on information displayed on the Platform.

A Tutor may accept or decline tutoring requests, subject to their availability and any applicable Platform requirements.

Tutors are responsible for delivering the tutoring service that they agree to provide.

Adenaya Solutions Ltd may provide tools for booking, communication, scheduling and payment but does not guarantee that a particular tutoring relationship will continue for any particular period.

14. Tutor Fees and Payments

Tutors are responsible for any commission, platform fees, withdrawal fees or other charges applicable to their use of the Platform.

The current fees and commission rates applicable to tutors are set out on the Adenaya Solutions Ltd Fees page.

The Fees page forms part of these Terms in relation to the charges applicable to tutors.

Adenaya Solutions Ltd may change its fees, commission rates or payment-related charges from time to time. Updated fees will be published on the Fees page. Unless otherwise stated, changes will apply to future bookings or transactions and will not retrospectively change fees that have already been incurred.

Tutors are responsible for ensuring that they understand the fees applicable to their tutoring activities before accepting bookings through the Platform.

Payments to tutors may be made through payment providers or other third-party payment services supported by Adenaya Solutions Ltd. The availability of particular payment methods and any associated charges may vary.

Adenaya Solutions Ltd is not a bank or financial institution and does not provide financial services or financial advice. Payments made through the Platform are made for the purpose of booking, facilitating and paying for tutoring services provided through the Platform. Users must not use the Platform or its payment facilities for fraudulent, criminal or otherwise unlawful activity.

15. Cancellations, Lesson Completion and Refunds

Cancellation and refund arrangements may vary depending on the tutoring service and booking. Where applicable, the cancellation terms displayed at the time of booking will apply.

After a Tutor has delivered a lesson, the Tutor may mark the lesson as “Delivered” through the Platform. A lesson marked as “Delivered” is not necessarily treated as finally completed or immediately eligible for payment.

Following a lesson being marked as “Delivered”, Adenaya Solutions Ltd may allow a period of time for the Student or Parent/Guardian to raise any concerns about the lesson, including where they believe that the lesson did not take place or was not delivered as booked.

After the applicable review period, Adenaya Solutions Ltd may change the lesson status to “Completed”. Once a lesson has been marked as “Completed”, the Tutor may become eligible for payment in accordance with the Platform’s payment process and applicable fees.

Adenaya Solutions Ltd may allow additional processing time between a lesson being marked as “Completed” and the Tutor becoming eligible to withdraw or receive payment.

Once a lesson has been marked as “Completed”, the refund option relating to that lesson may no longer be available through the Platform. This does not prevent Adenaya Solutions Ltd from considering a refund or other appropriate action where required by law, where there has been an error, suspected fraud, a payment dispute, safeguarding concern or other exceptional circumstance.

Adenaya Solutions Ltd may provide refunds where required by law or under the applicable cancellation policy. We may also review and investigate disputes concerning lessons that have been marked as “Delivered” or “Completed”, including where a Student or Parent/Guardian reports that a lesson did not take place or was not delivered as agreed.

Where a Tutor cancels a booked lesson or is unable to provide the tutoring service, Adenaya Solutions Ltd may, where appropriate, assist the Student or Parent/Guardian with arranging an alternative lesson or obtaining a refund in accordance with the applicable cancellation arrangements.

Where a Tutor repeatedly fails to provide booked lessons without reasonable explanation, Adenaya Solutions Ltd may take action including restricting or suspending the Tutor’s account.

Adenaya Solutions Ltd may withhold, reverse or adjust payments where reasonably necessary to process a refund, resolve a payment dispute or chargeback, correct a payment error, or address suspected fraudulent or unauthorised activity.

Nothing in this section affects any statutory rights that cannot lawfully be excluded or restricted.

16. Complaints

Students, Parents/Guardians and Tutors may raise complaints with Adenaya Solutions Ltd.

Complaints may concern:

tutoring services;
professional conduct;
safeguarding;
inappropriate communications;
payments;
Platform use;
profile information; or
other issues relating to the use of the Adenaya Solutions Ltd Platform.

Safeguarding concerns should be reported as soon as possible and may be handled separately from ordinary customer complaints.

Adenaya Solutions Ltd may investigate complaints and may request information from relevant users.

Users agree to cooperate reasonably with legitimate investigations.

17. Safeguarding Investigations and Immediate Action

Where Adenaya Solutions Ltd receives information indicating a possible safeguarding, criminal, serious misconduct, fraud, security or other significant concern, Adenaya Solutions Ltd may take immediate protective action.

This may include:

temporarily restricting an account;
removing a Tutor from search results;
removing or suspending a DBS Verified badge;
preventing bookings;
restricting access to communications or Platform features;
preserving relevant records;
investigating the matter;
contacting a Parent or Guardian where appropriate;
contacting relevant authorities or safeguarding organisations where appropriate or legally required; and/or
terminating the user’s access to the Platform.

Adenaya Solutions Ltd does not need to wait until an allegation has been proven before taking reasonable temporary safeguarding measures.

18. User Conduct

Users must use the Adenaya Solutions Ltd Platform lawfully and appropriately.

Users must not:

provide false or misleading information;
impersonate another person;
misuse another person’s account;
attempt to gain unauthorised access to the Platform;
interfere with the operation or security of the Platform;
upload malicious software;
use the Platform for unlawful purposes;
harass, threaten or abuse another user;
upload inappropriate or unlawful material; or
use information obtained through the Platform for purposes unrelated to the legitimate use of the service.

19. Intellectual Property

Unless otherwise stated, Adenaya Solutions Ltd owns or has appropriate rights to the Platform, its software, branding, design and other Platform materials.

Tutors retain ownership of their own teaching materials unless otherwise agreed.

By uploading material to the Platform, Tutors confirm that they have the necessary rights to use and share that material.

Users must not copy, reproduce, distribute, sell or commercially exploit Adenaya Solutions Ltd’s Platform materials without appropriate permission.

20. Privacy and Personal Data

Adenaya Solutions Ltd processes personal information in accordance with applicable data protection law and our Privacy Policy.

Our Privacy Policy explains:

what personal information we collect;
why we collect it;
how we use it;
DBS and criminal offence information;
lesson recordings;
information sharing;
retention;
user rights; and
how users can contact us about their personal information.

Users should read our Privacy Policy before using the Platform.

21. Account Security

Users are responsible for keeping their account credentials secure.

Users must not share their passwords with another person.

Users should notify Adenaya Solutions Ltd promptly if they believe that their account has been accessed without permission.

Adenaya Solutions Ltd may suspend an account where it reasonably believes that its security has been compromised.

22. Account Suspension and Termination

Adenaya Solutions Ltd may suspend or terminate a user’s account where it reasonably believes that the user:

has breached these Terms;
has provided false or misleading information;
has engaged in inappropriate or unsafe conduct;
has created a safeguarding risk;
has misused the Platform;
has engaged in fraud or unlawful activity;
has failed to comply with applicable payment obligations; or
otherwise presents a significant risk to Students, Tutors, Adenaya Solutions Ltd or the integrity of the Platform.

Where appropriate, Adenaya Solutions Ltd may provide an explanation for the action taken.

In urgent safeguarding or security situations, action may be taken immediately.

23. Deletion of Accounts

Users may request deletion of their account in accordance with our Privacy Policy and applicable data protection law.

Deletion of an account does not necessarily require Adenaya Solutions Ltd to immediately delete every item of information where we are legally required or permitted to retain particular information, including information reasonably required for safeguarding, legal claims, investigations, disputes, fraud prevention or legal compliance.

Where applicable, DBS information will be handled in accordance with the DBS retention provisions in our Privacy Policy.

24. Availability of the Platform

Adenaya Solutions Ltd aims to provide a reliable Platform but does not guarantee that the Platform will always be available or uninterrupted.

The Platform may occasionally be unavailable because of:

maintenance;
technical problems;
security issues;
third-party service interruptions;
internet or telecommunications failures; or
circumstances outside Adenaya Solutions Ltd’s reasonable control.

25. Third-Party Services

The Adenaya Solutions Ltd Platform may use third-party services, including payment providers, communication services, hosting providers, video/classroom services and other technology providers.

Use of third-party services may be subject to the third party’s own terms and privacy policies.

Adenaya Solutions Ltd will take reasonable steps to select and manage third-party services appropriately, but we are not responsible for failures of third-party systems outside our reasonable control.

26. Limitation of Responsibility

Adenaya Solutions Ltd provides a Platform for connecting Students and/or Parents/Guardians with independent Tutors.

To the extent permitted by law, Adenaya Solutions Ltd is not responsible for:

the individual teaching methods of an independent Tutor;
the academic outcome of a tutoring session;
information provided by a Tutor that is inaccurate or misleading;
a Tutor’s conduct outside the Adenaya Solutions Ltd Platform;
technical problems outside Adenaya Solutions Ltd’s reasonable control; or
losses arising from a user’s failure to follow these Terms.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited.

27. No Exclusion of Statutory Rights

Nothing in these Terms is intended to remove or limit any legal rights that a consumer has which cannot lawfully be excluded or limited.

Where applicable, consumers retain their statutory rights under UK law.

28. Changes to These Terms

Adenaya Solutions Ltd may update these Terms from time to time.

Where Adenaya Solutions Ltd makes material changes, we may provide appropriate notice through the Platform or by other reasonable means.

The latest version will be made available on the Adenaya Solutions Ltd website.

Your continued use of the Platform after updated Terms come into effect may constitute acceptance of the updated Terms where permitted by law.

29. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Subject to any mandatory rights or protections available under applicable law, the courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms & Conditions.

30. General Provisions

30.1 No Waiver

No failure or delay by Adenaya Solutions Ltd in exercising any right or remedy under these Terms & Conditions will constitute a waiver of that right or remedy. A waiver of any breach will not constitute a waiver of any subsequent breach.

30.2 Severability

If any provision of these Terms & Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

30.3 Entire Agreement

These Terms & Conditions, together with any policies or documents expressly referred to in them, set out the terms governing your use of the Platform and the services provided through it.

If there is any conflict between these Terms & Conditions and a policy or other document referred to in them, these Terms & Conditions will generally take precedence unless the relevant document expressly states otherwise.

31. Contact

If you have any questions about these Terms & Conditions, the Platform, tutoring services or your account, you can contact Adenaya Solutions Ltd through the contact details provided on the Platform.

Adenaya Solutions Ltd may also use the contact details associated with your account to contact you about your account, bookings, payments, safeguarding matters, changes to the Platform, or other matters relating to these Terms & Conditions.